Modern Cloud Solution At Baches Solicitors
The Disconnect
Meet Baches Solicitors. Based in West Bromwich since 1868, this busy legal practice places an emphasis on quality community and family advice. This forward thinking company have thoroughly embraced modern working and new technology. The partners at Baches knew they needed to replace their inflexible traditional phone system. Their current solution didn’t allow staff to work remotely, and they were looking for a way to use their phone system to keep clients updated on case progress. They needed a VOIP solution that would protect them from the ISDN shutdown and save time for staff too.
The Answer
When we spoke to the partners at Baches, we knew we could help them find the best cloud-based system to match their modern working style. They were meticulous in their research and compared several different solutions before making any decisions.
After a demo of our Xelion system, they were impressed with how all features were included as standard, without bolt-on charges or hidden extra fees. The intuitive softphone enables agile working, meaning that staff could make and take calls from any PC, without the need for a deskphone. A seamless installation went ahead to minimise disruption to
the business, with market-leading headsets to improve call quality.
The Results; Loud and Clear
The transition to Xelion quickly delivered significant improvements across the Trust. The teams have now fully embraced the use of the Xelion softphone and mobile app, enabling senior staff to take calls on the move and central teams to address queries regardless of their location.
The implementation of Xelion also provided the Trust with a fixed, transparent pricing model. The all-inclusive licence meant that there were no hidden costs, allowing the Trust to easily scale as needed. Call recording feature for safeguarding means that they can see how their teams are effectively managing their busy phone lines and supervise their pupil absence lines. Frances and her team are confident that the Xelion system will continue to support the Trust’s needs as it grows, helping them maintain a safe and supportive environment for their pupils.
