Transforming Worldwide Communication for a Global Investment Company
The Disconnect
Meet Steve Knight, from Carver Group, a global investment company specialising in heating, ventilation, and air conditioning with their head office based in the UK. They also have branches in Germany, France, the Netherlands, and Canada. The Carver Group had an outdated on-site PBX system and often experienced issues with forwarding calls and staff struggling to work from home.
With limitations to their existing PBX systems and the impending ISDN
switch off fast approaching in the UK, the Carver Group were ready to
transform their telephony.
The Answer
The team at Carver Group partnered with Connaught to implement a VoIP based phone system to be installed across their multiple sites and countries. Connaught proposed the implementation of their leading solution, Xelion.
Xelion offered unparalleled flexibility to adapt to the various needs across
the multiple sites, locations, and countries. It’s all-inclusive licence model
enabled the Carver team to tailor their system to their individual needs. Xelion’s provision of free mobile apps and softphones empowered their staff to work remotely without compromising communication quality.
The Results; Loud and Clear
Through its partnership with Connaught and adoption of Xelion, communication at Carver Group has been transformed. Connaught’s dedicated Project Management Team ensured a seamless roll-out, to all 58 users across both UK and Germany. Connaught’s Provisioning Team ensured all office numbers and direct dials were transferred and linked to the new Xelion system to ensure minimal disruption and business continuity.
Carver Group are thrilled with the Xelion solution and have already seen how the system has helped improve their communications as a business across their sites. Further plans to roll-out Xelion to other offices worldwide have already begun.
