VoIP Telephony In The Fast Lane
The Disconnect
Meet Lee Hale. General Manager at Burton KIA; a family run dealership supplying to Burton-on-Trent and Staffordshire. Lee knew that his team needed to look for an alternative cloud-based telephony system to really get the business moving. His current setup with Horizon didn’t offer him the easy reporting modules he’d been looking for. Features such as remote working were only available as bolt-ons, and the additional charges for call recording storage were raising his monthly bills.
The team needed a slick system to make life easier, with flexible functions, call recording and team statistics - all included in one simple monthly cost.
The Answer
Following a site audit and bill comparison, we knew that Xelion could offer Lee all the features he wanted from a hosted system, without any of the bolt-ons or inflexibility he’d been experiencing from Horizon. We offered Lee and his team a demo to show how easy it is to make changes on Xelion’s admin portal and showcased the range of reporting features Xelion could offer them.
Lee opted for a mix of softphones and brand new handsets for Burton KIA, enabling easy remote working and a futureproof system for all staff. Plus, without any bolt-ons and with free calls included, monthly billing has become even simpler for the business.
The Results; Loud and Clear
Lee and the team are delighted with the new Xelion system and Connaught’s seamless installation. Access to daily automated reports on the Sales Team means he’s in control and the simple, intuitive admin portal allows him to make changes in-house.
With call recording and remote working features all now included in the monthly license fee, and free upgrades from Xelion, the team now have a system that will make their lives easier. And with no bolt-ons, they’re saving money every month too.
Switching lanes to Xelion has given the Burton KIA family the perfect hosted telephony system to drive their business forward.
